Human Resources Coordinator and Administrator - Maternity Cover (DLHR)

Job Introduction

We are recruiting a Human Resources Coordinator and Administrator to work as part of the Rapport team at one of our client sites. The client is one of the largest Audit and Consulting firm with it's headquarters in London. 

In this role you will be providing the Rapport manager with HR Support, including on-boarding, personnel file management and recruitment administration. You will be supporting various projects and provide operations support to help maintain a memorable client journey. 

Main Responsibilities 

• Provide administrative support for all HR related matters under the direction of the London Guest Services Manager, the Hospitality and Events Managers, Senior Head Chef and London Operations Manager
• Support the recruitment process: writing job adverts, screening candidates, setting up interviews, provide interview feedback, ensure ATS (recruitment software) is up-to-date etc., liaise and work closely with the Head Office Recruitment Team
• Use the HR Portal confidently: create new positions, onboarding, update employee details, off-board leavers etc.
• Compile HR reports and statistics, i.e. absence, annual leave and more
• Build and maintain all Compass personnel files: ensure all on-boarding and training records are complete, signed, dated and filed accordingly, including Induction and Training Record Card, risk assessments, other health and safety training, customer experience and online training
• Onboard new starters: collect all relevant paperwork and submit Compass vetting

The successful candidate will demonstrate:

Have a minimum +1 year experience in a HR related environment

• I blend my experience and skills to create Rapport with everyone I communicate with
• I am a brilliant organiser of both tasks and people, confidently and calmly balancing priorities and in creating a daily routine
• I am a self-starter, completing tasks with attention to detail, integrity and through anticipating needs
• I have a passion for achieving remarkable service and take pride in my contribution to building a stronger team
• Excellent communication skills, both spoken and written.
• Ability to prioritise and organise work to meet deadlines.
• High IT literacy
• An approachable, fair and open manner.
• High attention to detail

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

The Ideal Candidate

Rapport