Job Introduction
We are excited to be recruiting for a Helpdesk Administrator/Coordinator to join our Rapport team in our client’s offices in Reigate, only a few minutes’ walk from the train station. Our client is a British multinational risk management, insurance brokerage and advisory company, and you will play a crucial role in providing information, applying creative problem-solving skills and the ability to build sustainable relationships with key stakeholders.
There is a strong client focus, an emphasis on teamwork, unwavering integrity, mutual respect, and a constant striving for excellence. As a Helpdesk Coordinator/Administrator, you will play a crucial role in delivering exceptional and warm customer service, demonstrating excellent communication skills, and maintaining sustainable relationships with key stakeholders.
Type of contract: Full-time, Permanent spending 4 months in Reigate covering a maternity leave with the opportunity to join the Network Team in a permanent position after which would require travel around London.
Hours: 40 per week (Monday-Friday; between 8 AM – 5 PM with flexibility as per business needs).
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide an excellent call service, ensuring all guests are acknowledged in a professional manner according to the defined procedure with a friendly smile and professional telephone style.
- Ensure a clear speaking voice, excellent oral and written skills at all times and guarantee all information is recorded accurately.
- Assist with all reservations, confirmations and business requirements.
- Give immediate attention to detail every guest calling and ensure you acknowledge all requested requirements.
- Ensure you use the guests name at least once throughout the interaction of the call.
- Have a full understanding of the building layout to provide an outstanding guide to the details of Guest/Client requests when booking or enquiring about the facilities available.
- Ensure maximum capacity of room usage and advise of best room for needs of client and requirements.
- Liaise with fellow contractors on the smooth running of the operation.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Lead with passion and optimism, taking on obstacles head-on and taking pleasure in inspiring the team to continuously provide exceptional service to all clients and visitors.
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
- Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude.
- Maintain a professional, polite and considerate manner at all times, acting as a role model for the team.
- Be proficient in Microsoft Office software/package and possess strong IT and business administration skills.
- Possess excellent time management skills and the ability to work independently under pressure.
- Have at least one year of customer service experience, ideally in a five-star establishment (e.g., hotels, airlines, corporate).
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.