Head Of Business Excellence (HOBE01)

Job Introduction

We have an exciting opportunity within our Rapport Head Office Team for a Head of Business Excellence to join our amazing and diverse family.

This role is perfect for someone with a background in managing large and complex operations,  who is looking for a step up, has a passion for innovation and business excellence and plays a key role in Rapport's Strategic position.

Role Responsibility

You will support the Rapport Operational teams and add value to our clients by recommending and implementing enhancements to processes, the guest journey and/or other areas of our service offering.
Business Development: Working closely with our Communications Manager, the role holder will be responsible for Rapport’s responses to tenders and business opportunities.

Global Rapport Business: This role holder will liaise with country leads and will ensure that Rapport UK&I supports our international Rapport operations in line with our contractual obligations or in any other way required.

You will be reporting into our Managing Director and supporting him in any initiatives. 

This person will chair the Global Rapport Innovation Council.

The Ideal Candidate

You will be passionate about innovation and will champion the innovative spirit of Rapport through regular innovation newsletters and presentations to managers and clients.

You will have a minimum of three years as Guest Services Manager or a similar role, preferably as part of a large, complex operation with multiple stakeholders.

Key Relationships:          

• Rapport Strategy Team
• Rapport Senior Leadership Team
• Rapport Communications Manager
• Rapport Clients
• Rapport International Country Leads
• RA Group Sales Teams

About the Company

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport