Job Introduction
Join our vibrant Rapport team as a Guest Services Manager at our client’s office near Tower Bridge! Our client, a prestigious law firm, is looking for a dedicated individual to lead a friendly and collaborative team of 4, and will help the Client prepare for an upcoming office move in 2026.
This hands-on role is perfect for an energetic leader who thrives on motivating and guiding a team. You will play a key role in fostering an innovative atmosphere that elevates the client experience. Become an essential member of a highly professional team committed to delivering exceptional service and creating unforgettable experiences for our clients.
Contract type: Full-time, FTC (6-months secondment)
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Ideal start date: 9 December 2024
Main responsibilities
- Overseeing team management and daily operations of the Reception
- Ensuring professional, high quality, service to delivered to all key stakeholders
- Supporting the client with production of statistics and report as and when necessary (e.g., space utilisation, client satisfaction, etc.)
- Supporting with the execution of on-site events, including setup when necessary
- Maintaining an active presence by covering the reception desk during peak hours
- Leading by example, coaching the team to consistently achieve outstanding service standards
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Bring experience from a luxury service environment, understanding what exceptional service entails
- Have a proven track record in people management, inspiring and motivating teams
- Possess experience in event coordination, enhancing the overall client experience
- Be a proactive leader who thrives on data-driven decision-making and is highly organised
- Embrace teamwork, leading by example and fostering a collaborative spirit within the team
Some of our benefits include:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.