Job Introduction
Guest Services Manager
Recruitment Event – Rapport
Monday 26th January | 4:00 PM – 7:00 PM
Location details to be confirmed
Rapport is recruiting outstanding Guest Services Managers / Front of House Account Managers who are passionate about leading teams, delivering exceptional service, and representing prestigious client brands with confidence and polish.
We are delighted to invite experienced hospitality and customer service leaders to attend our Guest Services Manager Recruitment Event on Monday 26th January, where you’ll have the opportunity to learn more about our management roles, meet the Rapport team, and explore career opportunities across our London portfolio.
Shortlisted applicants will be invited to attend and allocated a time slot, so please keep an eye on your inbox (and junk folder) for confirmation.
We are looking for an outstanding Guest Services Managers to lead with poise, discretion, and a commitment to excellence. This role is centred on delivering a seamless, high-touch service experience, where attention to detail, strong leadership, and polished presentation set the standard.
You will act as the primary representative of the client’s brand, creating a welcoming, refined, and consistently exceptional front-of-house experience.
Roles are available across prestigious client sites in London, with responsibility for overseeing Reception, Meetings & Events, and Switchboard operations. You will manage and inspire a large team of ambassadors, ensuring service excellence at every point of contact.
Contract Details
- Type of Contract: Full-time, Permanent
- Hours: 40 hours per week (Monday–Friday)
- Locations: London
What Will You Get?
- Financial Freedom: Exclusive travel and grocery discounts, life assurance, and cash rewards
- Secure Your Future: Contributory pension scheme
- Health Matters: Wellness programmes, Employee Assistance Programme, and digital GP access
- Thrive Personally & Professionally: Ongoing learning and development opportunities
- Celebrate Excellence: WOW Awards recognising outstanding contributions
- Give Back: One paid volunteering day per year
- On-site Perks: Free lunch for all Rapport Ambassadors at selected sites
Main Responsibilities
- Inspire, engage, and lead teams to deliver exceptional service and operational excellence
- Maintain a high-profile, visible presence across front-of-house areas to build strong client relationships
- Oversee all reception, meetings, and events operations with full ownership of meeting room services
- Proactively identify opportunities for innovation and continuous improvement
- Analyse performance data and prepare insightful monthly and quarterly reports
- Manage budgets, unit costs, and ensure full purchasing compliance
- Ensure service delivery consistently exceeds client expectations
The Ideal Candidate Will:
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be passionate about exceptional customer service and premium hospitality
- Have strong leadership and people management experience
- Demonstrate excellent communication skills at all levels
- Be confident working independently while collaborating closely with clients and teams
- Show exceptional attention to detail, organisation, and time management
- Be proficient in business administration and operational reporting
Ready to take the next step in your Guest Services leadership career?
Apply now to be considered for an invitation to our Guest Services Manager Recruitment Event on 26th January.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.