Guest Service Ambassador (SFOSA01)

Job Introduction

Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company. 

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients  

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.

Role Responsibility

The main responsibilities for this role are to:

• Support the Hospitality and Events team who operate on the designated floor, as well as providing cover for the other floors on the odd occasion staffing levels are unable to meet the needs of the business.
• Perform check-in/registration for our events and be the point person for entering Customers/Execs/External attendees, and teams, attending our events hosted by our client's non-profit partners.
• Greet our external customers/partner/execs with a warm and friendly smile and make them feel welcome and comfortable at all times.
• Perform related event support tasks to include but not limited to updating registration list, printed out agenda, name badges, and assisting with final agreements and use of our facilities
• Be able to answer and attend to inquiries of our client's non-profit guests visiting our facilities.
• Set-up meeting spaces and/or boardroom to be customer-ready

The Ideal Candidate

Friendly, helpful and willing to go the extra mile.  The ideal candidate will be an individual with a passion for Customer Service, who is a pro-active, positive team player, who loves solving problems and is able to prioritise effectively. The ideal candidate will be bubbly and have excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy, and can demonstrate the ability to multi-task. 

Key experience:
•    Hospitality/Retail experience preferred but not essential.  
•    Strong Customer service background in a fast paced environment 
•    Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)
 

Rapport