Job Introduction
We are looking for a Guest Services Ambassador to join our team at one of Rapport’s most prestigious contracts based in Belfast.
The client is one of the Big Four leading audit and accounting firms, and you will play a pivotal role in ensuring exceptional customer service for our esteemed clientele.
The Guest Services Ambassador is a “hands on” and proactive role that requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. The role will specialise in client experience, from the meet and greet, to reception, to meeting rooms and hospitality.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 8-hour shifts covering core service hours between 7 AM and 7 PM. with flexibility to work outside of these hours as per business needs)
Main responsibilities
- Warmly greeting and escorting guests to their destinations, ensuring smooth transitions and a welcoming atmosphere
- Setting up meeting rooms to required standards, including food and beverage arrangements, and verify cleanliness and readiness
- Continuously seeking opportunities to enhance service quality and innovate offerings
- Addressing guest enquiries professionally and promptly, in-person or through phone/email
- Maintaining cleanliness in all office areas and reporting any maintenance issues to ensure a presentable environment
- Developing knowledge of clients to exceed expectations and gain feedback for service improvement
- Monitoring and managing stock levels for consumables, ensuring availability at all times
- Working across various areas (Reception, Hospitality, Dining, etc.) as needed, adapting to business requirements
- Ensuring all office areas are consistently tidy and organised
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a minimum of one year of in-person customer service experience in a high-end hospitality establishment (e.g., luxury hotel or fine dine restaurant)
- Be an up-beat team player with integrity and a can-do attitude
- Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
- Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
- Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Tax saver tickets on public transport in partnership with Travel Hub
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Bike to Work Scheme – providing you with sustainable transport modes that incorporate physical activity into your everyday commuting
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.