Job Introduction
Guest Experience & Welcome Lead
Central London
Salary: £45,000
Full-time | Permanent | 40 hours per week (Monday–Friday with flexibility)
Create moments that matter. Lead with energy. Inspire exceptional experiences.
We’re looking for an experienced people leader to shape and elevate the day-to-day experience within a high-profile corporate environment in Central London. This is a role for someone who loves being present, visible and actively involved—someone who believes the best leaders lead from the front and create environments where teams and guests genuinely feel connected.
You’ll bring energy to every interaction, champion outstanding service and create memorable moments that leave a lasting impression.
The Opportunity
You’ll play a key role in creating an engaging, polished and welcoming environment for employees, visitors and stakeholders. Working alongside your team, you’ll inspire confidence, build capability and ensure every experience feels effortless, personal and considered.
Success in this role means balancing operational excellence with authentic human connection—creating experiences people remember for all the right reasons.
Key responsibilities include:
- Leading from the front to create a consistently warm, engaging and elevated experience
- Inspiring and developing a high-performing team through coaching and visible leadership
- Building meaningful relationships across the business and becoming a trusted presence
- Identifying opportunities to evolve service delivery and enhance the overall experience
- Creating an environment where people feel welcomed, valued and connected
- Embedding a culture of accountability, pride and continuous improvement
About You
You’ll be someone who naturally brings people together and sets standards through action rather than instruction.
You’ll likely have:
- Experience leading teams within guest experience, hospitality, workplace, luxury or service-led environments
- A passion for creating memorable experiences and meaningful human connection
- A collaborative leadership style with strong emotional intelligence
- Confidence operating in visible, fast-paced environments
- Strong attention to detail and an instinct for anticipating needs
- The ability to inspire others and bring positive energy to every day
If you believe exceptional experiences start with exceptional leadership, we’d love to hear from you.
What We Offer
- Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
- ️ Future Security: A contributory pension scheme to help you plan ahead.
- Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
- Career Growth: Ongoing learning and development to help you thrive.
- Recognition: Celebrate excellence through our WOW Awards.
- Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.