Job Introduction
Lead the team. Shape the experience. Make every interaction count.
Rapport is looking for a confident and people-focused Team Leader to lead our Front of House team and help deliver an exceptional experience for every client and guest.
This is a hands-on leadership role for someone who understands that great service comes from great people. You will lead by example, develop and motivate your team, build strong client relationships and make sure every aspect of the guest experience is delivered to the highest standard.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 7 AM to 7 PM, with flexibility as per business needs)
Salary: £40,000 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities:
- Lead, coach and motivate the Front of House team to deliver consistently exceptional service.
- Build strong relationships with clients, guests and key stakeholders, responding confidently to their needs.
- Take ownership of the day-to-day operation, ensuring service standards, presentation and the Rapport Impressions Toolkit are consistently delivered.
- Work closely with Events, Hospitality and other suppliers to ensure a seamless experience for clients and guests.
- Manage rotas, staffing levels and team performance in line with business needs.
- Recruit, onboard, train and develop team members, creating a positive and high-performing team culture.
- Monitor feedback, audits and service standards, identifying opportunities to improve the guest experience.
- Lead by example, promote Rapport values and recognise team members who go the extra mile.
The ideal candidate will
- Previous experience leading or supervising a Front of House, hospitality or customer service team.
- A natural leader who leads by example and takes pride in developing and supporting others.
- A warm, confident approach to delivering exceptional customer service.
- Strong communication skills, with the ability to give clear direction, build relationships and handle challenging situations professionally.
- The ability to motivate a team, recognise great performance and address issues fairly and confidently.
- Strong organisation skills, with the ability to manage competing priorities and stay calm under pressure.
- A proactive approach to problem-solving, taking ownership and finding solutions.
- A collaborative approach, working closely with clients, colleagues and other teams to deliver a seamless service.
- Professional presentation and a polished manner suited to a corporate environment.
- A genuine commitment to Rapport’s values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.