Front of House Support Team

Job Introduction

Do you want to work within the heart of Rapport? 

We are looking for superheroes to join our dedicated support team!

Our Support Team is at the heart of our business, our unsung heroes, responsible for supporting all positions across the Rapport portfolio (100+ buildings). The first line of support in cases of planned and unplanned absences (e.g. Sickness & Holiday cover). 

This position is perfect for those people wanting or needing variation and exposure to a wide variety of exciting environments. This is for those who can think on their feet and can change their uniform quicker than Superman/woman!

The successful applicant will be working across London’s West-End, City, Canary Wharf and occasionally in the Greater London area. We need people who are flexible and understand that the daily operations could change. 

The size and scope of this position means that it is a challenging role, however you could be part of an exciting, inclusive and forward-thinking business and get the chance to work with some fantastic teams.

So, who are we?

Rapport is a leading provider of award-winning front of house and reception services covering most cities in the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the highest profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, the management of meeting rooms, Call Services including Switchboard, Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on it’s employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award (5 Times)
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014, 2018 & 2019
• Catey Award for HR and Training Team of Year 
• HR in Hospitality Awards, Winner for Excellence in Diversity & Inclusion 2019 

Responsibilities will include:

• Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. 
• Handling all external and internal calls in a professional manner. 
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required. 
• Adopting a flexible and adaptable approach to the rota with potential on the day shift/location changes.

The successful candidate will:

• Have front of house reception experience in a luxury hotel, premium airline, retail or a corporate environment. 
• Have the passion and drive to deliver the very highest levels of customer service. 
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate ability to adapt and flex your working style and behaviour to acclimatise to the environment of the site you are working on.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Being a quick learner.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively. 
• Being able to travel across London within the M25 (mostly Central London and Canary Wharf).

The successful candidates will be offered a very competitive salary package plus a range of staff benefits; including pension, store discounts, travel reimbursement and life assurance. 

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually no earlier than 7am and no later than 7pm. Our teams do not work weekends or Bank Holidays.

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 12 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

Rapport