Job Introduction
Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors.
Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota between 7 AM to 7 PM, with flexibility to cover evening functions)
Salary: £30,000 per annum (depending on experience)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
The role involves but is not limited to the following responsibilities:
- To provide a warm, courteous and prompt response to telephone enquiries.
- To respond in a timely and professional way to all email correspondence.
- To ensure correct booking details are taken from bookers and recorded accurately in the room booking system.
- To have a full understanding of the room capacities, facilities and set-up options to maximise the space available on the meeting room floors.
- To have a full understanding of the hospitality provision in the client meeting rooms, including the Restaurant and Private Dining Room menu options.
- To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, bring at least 1 year of experience in a customer-focused role within a luxury environment or corporate setting.
- Be approachable, dynamic, and detail-oriented, with strong organisational skills and a passion for service excellence and innovation.
- Communicate clearly and confidently, building rapport easily with clients, guests, and team members.
- Cultivate strong, long-lasting relationships with colleagues and clients through professionalism and warmth.
- Demonstrate operational efficiency and a commitment to maintaining the highest service standards.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.