Job Introduction
Step into a career‑defining opportunity as our Front of House Manager, where you’ll lead a polished, high‑performing team and shape a world‑class workplace experience. This is your chance to set the standard, driving service excellence, elevating the client journey and championing a Front of House operation that feels seamless, modern and unmistakably premium.
Reporting to the Client Services Manager, you’ll bring strategic leadership, operational oversight and a sharp eye for innovation. You’ll empower your Deputy Client Services Manager to deliver flawless day‑to‑day service while you focus on evolving the function, embracing new technologies, enhancing performance and ensuring our Front of House offering continues to meet the changing needs of a dynamic, forward‑thinking business.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis with flexibility as per business needs)
Salary: Up to £45,000 per annum depending on experience
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead and develop the Front of House team driving high performance, accountability and continuous improvement.
- Maintain exceptional service standards ensuring a seamless, professional experience across all FOH functions.
- Act as the operational escalation point resolving service or workflow issues with confidence and clarity.
- Build trusted senior stakeholder relationships enhancing the visitor and client experience.
- Oversee VIP visits and high‑profile events ensuring flawless delivery and premium service.
- Use data and insights to drive improvement identifying trends, opportunities and service enhancements.
- Champion innovation and new technologies adopting modern, AI‑enabled solutions to elevate FOH operations.
- Collaborate across workplace services integrating with Facilities, Security and other partners to deliver a cohesive workplace experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Proven leadership in workplace experience bringing strong people management and stakeholder engagement skills.
- High emotional intelligence navigating complex relationships with professionalism, empathy and discretion.
- Innovative and data‑driven mindset using insights, technology and new solutions to elevate service.
- Commercially aware decision‑making balancing service excellence with operational efficiency.
- Exceptional communication and organisation with strong problem‑solving skills and confidence engaging senior stakeholders.
- Resilient, adaptable and forward‑thinking calm under pressure, committed to continuous improvement and trusted with sensitive information.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.