Front of House Coordinator - Dedicated Cover (BGRDC01)

Job Introduction

We have a wonderful opportunity for a Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London.

The Dedicated Network Team Receptionist is responsible for all reception and lobby hosting in a number of Reception areas. The team member is mobile around the estate supporting different buildings depending on the demand of the operation. Flexibility and a pro-active approach is key and team member can be asked to change locations and times to assist at the smooth running of the business.

Role Responsibility

The main responsibilities are to:

• Provide the highest level of service and care to all employees and visitors in line with service level agreements and set policies and procedures.
• Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Communicate to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email.
• Work as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed

The Ideal Candidate

We are looking for an up-beat individual with integrity and a can-do attitude, passionate about delivering great service and take responsibility for the contribution to the team.
The ideal candidate will create an environment of fun and teamwork, ensures uncompromising standards of cleanliness, creating a safe workplace and works as part of the team to ensure excellent customer service

About the Company

Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company. 

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients  

We aim to contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.

Rapport