Job Introduction
Front of House Manager
Location: UK & Ireland based in Dublin
Hours: 40 hours per week, Monday-Friday, 8 AM-5 PM, with flexibility for overtime as required.
An exciting new role with Rapport
Are you an experienced Front of House leader who enjoys leading teams, building strong client relationships and delivering exceptional service?
We’re looking for a Front of House Manager to oversee Reception Services across our UK & Ireland sites. You’ll take ownership of daily operations, lead and develop teams, manage key stakeholders and ensure consistently high service standards across the region.
What you'll be doing
- Oversee the day-to-day Front of House operation across UK & Ireland.
- Lead, motivate and develop reception teams.
- Build strong relationships with clients and senior stakeholders.
- Deliver exceptional experiences for VIP and high-profile visitors.
- Support recruitment, onboarding, training and performance management.
- Oversee rotas, holidays, team cover and operational requirements.
- Support events and wider business initiatives.
- Produce management reports and monitor service performance.
- Step in for the Reception Manager UK & Ireland when required.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
What we're looking for
- Leadership experience within Front of House, hospitality or a corporate environment.
- Strong team leadership and stakeholder management skills.
- A positive, engaging personality with excellent communication skills.
- A proactive, flexible and solutions-focused approach.
- High standards of presentation and attention to detail.
- Passion for delivering exceptional service.
Most importantly, you’ll share our values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.