Job Introduction
Do you want to be part of an award-winning team? We are looking for a Floor Coordinator to join the Rapport team. You will be based in one of our client’s offices near Fenchurch Street. Our client is a services and solutions company within the global insurance market. Join our team of 4 people rotating between two building and three floors.
We are seeking a proactive and detail-oriented Floor Coordinator to join our Guest Services Team. As a Floor Coordinator, you will be responsible for ensuring that meeting rooms, refreshment areas, and client spaces are consistently well-presented, stocked, and prepared to the highest standard. This role is hands-on, customer-focused, and vital to delivering seamless hospitality support to employees and guests across both buildings.
Type of contract: Part-time, permanent
Hours: 24 per week (Tuesday-Thursday; 7 AM – 4 PM).
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Prepare meeting rooms with refreshments as required.
- Delivering fruits and pastries in breakout areas.
- Set up lunch orders from external suppliers with cutlery, and napkins.
- Regularly check tea points and meeting rooms throughout the day, replenishing or tidying as needed.
- Monitor stock levels and place reorders to ensure continuous availability of supplies.
- Assisting with catering events as needed
- Support the Guest Services Manager and Receptionist with hospitality-related duties during busy periods.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Customer-focused, with a professional and friendly manner.
- Strong attention to detail
- Ability to multitask and prioritize tasks effectively across two buildings.
- Excellent communication and interpersonal skills to work collaboratively within a small team.
- Flexible and reliable, with a proactive “can-do” attitude.
- Able to work independently while following clear procedures and service standards.
- Computer literacy and experience in a customer facing role.
- Prior experience in a catering or food service role is preferred.
- The successful candidate will be required to lift heavy packages/items.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.