Job Introduction
We are seeking a Facilities Service Desk Coordinator to join our dynamic Rapport team.The Facilities Service Desk Team is a dedicated, high‑performing group of four professionals who keep our workplace running smoothly every day. As the first point of contact for colleagues across the business, the team manages a wide range of essential services. Based within a leading financial institution in Canary Wharf, they operate in state‑of‑the‑art offices that set the standard for modern corporate environments.
Working at the heart of our Facilities function, the team forms a vital part of the client’s Guest Services division, which includes 15 ambassadors committed to upholding the highest standards of professionalism and client care. Together, they create a welcoming and efficient environment that reflects the values of our organisation.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7:30 AM – 6:30 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Acting as a key point of contact for colleagues across the business, building strong working relationships and ensuring all queries are handled professionally.
- Managing incoming calls and help desk tickets, responding to requests in a friendly, efficient and timely manner.
- Coordinating meeting room and event bookings, ensuring all details are accurate and supporting the smooth delivery of workplace events.
- Overseeing car park booking requests and maintaining accurate records to support fair and efficient allocation.
- Serving as an administrator for facilities booking systems and help desk platforms, keeping information up to date and supporting users where needed.
- Supporting general workplace upkeep, identifying issues proactively and escalating maintenance requests when required.
- Ensuring compliance with company health & safety procedures and participating as part of the first aid and fire warden responder teams.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Strong organisational skills with the ability to prioritise tasks and manage a busy and varied workload.
- Excellent attention to detail, ensuring accuracy across bookings, records and all forms of communication.
- Clear and confident communication skills, with the ability to produce professional written correspondence.
- Experience in a customer service focused role, ideally within facilities, hospitality or a corporate support environment.
- Comfortable using IT systems and able to learn new booking platforms and help desk tools quickly.
- A proactive, solutions focused can-do mindset, with the initiative to anticipate needs and resolve issues effectively.
- Ability to stay calm under pressure and manage multiple tasks or queries at once.
- A team player with a positive attitude and the ability to work collaboratively with colleagues at all levels.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.