Job Introduction
Join our Rapport team, based near Battersea Power Station as we seek a dynamic Facilities Manager! We're looking for talented professionals with a blend of operational expertise and cross-functional administrative skills, along with a knack for exceptional customer service. You’ll play a key role in overseeing site operations to ensure exceptional delivery of both soft and hard services. Your ability to connect with clients and customers at all levels, while providing clear and timely updates, will be essential to our success.
The Facilities Managers will be responsible for the provision of outstanding facilities and site services, developing and leading sustainability initiatives to reduce environmental impact, while ensuring the health and safety of all our personnel, facilities, and customers.
Type of Contract: Full-time, Maternity Cover (until the end of March 2026)
Hours: 40 per week, Monday-Friday
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Interface with clients, RE&D, and internal/external vendors.
- Coordinate contractors for property services, ensuring compliance with SLAs and KPIs.
- Develop and manage service budgets with a focus on financial responsibility.
- Address client concerns and maintain positive relationships with stakeholders.
- Implement and oversee health and safety protocols in line with organizational standards.
- Conduct regular property inspections and evaluations for quality assurance.
- Utilise industry-specific IT tools for efficient facility management.
- Drive initiatives in hard and soft FM services, enhancing service delivery through technology.
- Support refurbishment, renovation, and office relocation projects.
- Manage project plans and reporting (risk logs, progress reports, etc.).
- Coordinate access for external vendors and contractors.
- Provide hands-on support to ensure timely task completion.
- Participate in HR processes to build a skilled and motivated team.
- Liaise with landlords to fulfil service charge responsibilities.
- Manage consumables for record-keeping, stock control, and audits.
- Oversee post room and fabric services delivery.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Possess previous soft and hard facilities management experience with a demonstrated focus in delivering and maintaining outstanding workplaces (upscale/blue chip)
- Have strong understanding of H&S law
- Be highly experienced in building client and stakeholder relationships to create comprehensive Preventative Maintenance plans and tools
- Be a strong people manager with role model management behaviours
- Have expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call centre services
- Be able to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value
- Have proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner
- Diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.