Duty Manager - Corporate

Job Introduction

Due to a recent team growth, we are looking for a dynamic and experienced Duty Manager. 

This senior role will be part of a large-scale corporate workspace operations responsible for the overall efficient and effective building management. 

Key accountabilities of this role are focused on client relationship, organising various service providers and managing teams that oversee the utilisation of workspaces and the day to day operations of the corporate buildings.

Rapport is a leading provider of award winning front of house and reception services covering most cities in the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, the management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award (5 Times)
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014, 2018 & 2019
• Catey Award for HR and Training Team of Year 
• HR in Hospitality Awards, Winner for Diversity & Inclusion 2019 

Responsibilities will include

• Taking full ownership of the entire operations activities as part of the buildings and campus management.
• Managing client and partner relationships.
• Ensuring professional and high-quality service delivery; and act as the point of contact for internal and external stakeholders. 
• Managing the full space utilisation across the campus, including conducting service audits and building inspections. 
• Implementing best practice promoting core operational service standards to exceed client and guest expectations.  
• Implementing and providing all health and safety requirements. 
• Leading, mentoring and coaching our team and be working closely with our clients to deliver consistent first-class, professional service to them and their guests. 
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required. 

The successful candidate will have

• Experience in a direct client facing environment (luxury hospitality or hotel, serviced offices and / or flexible / co-working workspaces).
• At least two years’ experience managing and mentoring people.
• Strong leadership skills demonstrating the ability to give guidance on role expectations and be able to coach individuals and the team to develop their ability and strengths. 
• Excellent problem solving and multi-tasking skills.
• First line HSE qualifications to include risk assessment skills. 
• The ability to communicate effectively to stakeholders and team, and will have an excellent command of the English language, both in verbal and written communication.
• Exceptional interpersonal skills and a natural ability to positively influence business decisions. 
• A strong sense of responsibility and professional presentation.
• The ability to work well under pressure and act both proactively and intuitively

The successful candidates will be offered a very competitive salary package plus a range of staff benefits, including pension, store discounts and life assurance. 

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually no earlier than 7am and no later than 7pm. Our teams do not work weekends or Bank Holidays.

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 12 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.
 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Rapport