Duty Manager (Corporate)

Job Introduction

We are currently recruiting for a Duty Manager who will be responsible for delivering exceptional customer service at one of our high-profile client contracts in London. 

As the Duty Manager, you will be the main point of contact for our clients, their employees and their guests. You will also be responsible for the smooth running of the operation within our client’s offices / workspace. 

Rapport is a leading provider of award-winning front of house and reception services operating in many of the key cities across the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We manage some of the most exciting corporate blue-chip organisations looking after their employees and high-profile guests.

The services we provide for our clients include reception, management of meeting rooms, call services including switchboard / helpdesk and concierge services. We also provide many of our clients with Duty Managers / Community Managers, a role similar to that of a Duty Manager within a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys.
• Top 30 Best Places to Work in Hospitality Award 2014, 2015, 2016, 2017 & 2018.
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014 & 2018.
• Catey Award for HR and Training Team of Year 2016.

Responsibilities will include:

• Being the main point of contact for our clients. 
• Delighting our clients, their employees and their guests by proactively ensuring a smooth and seamless office experience from the moment they arrive, whilst they are working in the office and through to their departure. 
• Dealing with client requests and issues in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. 
• Hosting sales visits and show rounds with potential future clients.
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach.
• Adopting a flexible and adaptable approach at all times when dealing with ad-hoc duties as required.  

The successful candidate will;

• Have experience in a direct client facing environment (luxury hospitality or hotel, serviced offices and / or flexible / co-working workspaces).
• Have the passion and drive to deliver the very highest levels of customer service. 
• Have the versatility and ability to manage a range of projects simultaneously. 
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Have experience or understanding of basic AV technology.
• Have a strong sense of responsibility and professional presentation. 
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively. 

The successful candidate will be offered a very competitive salary package plus a range of staff benefits, including pension, store discounts and life assurance. Most of our clients also offer a bonus scheme based on great performance, and have in house gyms and other staff amenities. 

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually no earlier than 7am and no later than 7pm. Our teams do not work weekends or Bank Holidays.

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 18 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

Rapport