Job Introduction
We are looking for a Deputy Guest Services Manager to join our brilliant team at Rapport, based in our client sites near Southwark. Our client is a global leader in the creative and communications industry. In this vital role, you will help oversee four reception areas and client floors, supporting the day-to-day running of the operation and delivering exceptional experiences to every visitor, client, and employee.
You will work closely with the Guest Services Manager and lead a team of 15 Guest Services Ambassadors—ensuring smooth operations, high standards, and a warm, welcoming environment. This is a hands-on role, based at reception with flexibility to move between buildings. If you are an experienced supervisor ready to grow into a future managerial role, we will invest in your development every step of the way.
Type of contract: Full-time, Maternity Cover (1-year)
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM – 7 PM, with flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary meals while on duty.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Support the Guest Services Manager in leading the guest services team across multiple locations.
- Deliver day-to-day coordination of front-of-house services to ensure a seamless guest experience.
- Carry out performance reviews and help set personal development goals for team members.
- Lead training sessions and provide coaching to support team growth and service excellence.
- Manage team schedules, rota planning, and absence tracking.
- Contribute to creating and refining SOPs, Health & Safety processes, and reception policies.
- Support with recruitment, onboarding, and people-related tasks.
- Foster a positive, high-performing team culture through recognition and engagement activities.
The ideal candidate will
- Be a confident people person who leads with positivity and purpose.
- Thrive in a fast-paced environment with a calm, can-do attitude.
- Bring experience supervising a front-of-house or guest services team.
- Have a natural ability to coach others and bring out the best in your team.
- Show great judgement, discretion, and professionalism at all times.
- Communicate clearly and warmly, whether face-to-face or in writing.
- Be highly organised and able to manage multiple moving parts with ease.
- Enjoy solving problems and improving systems to keep things running smoothly.
- Be passionate about creating memorable, people-first experiences.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.