Dedicated cover Receptionist (LSDC) Permanent Full Time contract

Job Introduction

We are recruiting a Receptionist who will provide dedicated cover within out client's portfolio of 14 buildings, based in Victoria and the City of London. We are looking for someone to be part of our vibrant 35 strong team.

The client is one of the world's largest property companies that builds and invests in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.

Role Responsibility

The Dedicated Cover Receptionist is responsible for all reception and lobby hosting throughout Landsec Receptions. The team member is mobile around to support different buildings depending on the demand of the operation. Flexibility and a pro-active approach is key and team member can be asked to change locations and times to assist at the smooth running of the business.
The core service hours of Guest Services are 07.30 – 18.00 dependent on the buildings operating hours. The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.

The Ideal Candidate

​The successful candidate will have 1-2 years experience in a receptionist role, ideally with experience of working in a multi tenanted building. We are looking for someone with an outgoing personality, a fast thinker,  a creative mindset, and is good at building relationships and above all, a team player

• have a passion to deliver excellent guest service in everything that they do.
• preferably have Front of house experience within a luxury hotel environment, premium airlines or a corporate business environment
• have great interpersonal skills and an outgoing and vibrant personality.
• have an excellent command of the English language, both in verbal and written communication.
• be highly organised and have an eye for detail.
• be able to work well under pressure and have the ability to act pro-actively and intuitively.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport