Job Introduction
Our client is a leading commercial real estate firm known for developing and investing in modern, sustainable workplaces. Their design‑led approach focuses on creating vibrant environments that foster community, innovation and connection.
We’re looking for a Dedicated Lunch Cover Receptionist to join our Rapport team, supporting two London sites, in Old Street and Mayfair. You’ll step in during the static receptionist’s breaks, ensuring the guest experience remains seamless throughout the day.
Type of contract: Part-time, Permanent
Hours: 25 per week (Monday-Friday, shift rota basis between 10 AM and 3 PM)
Salary: £20,293 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Support multiple buildings, provide cover across sites as operational needs change.
- Deliver a professional guest welcome, ensure every visitor is greeted, acknowledged and supported in line with brand standards.
- Handle enquiries promptly, respond to in‑person, phone and email requests in a timely, polished and professional manner.
- Maintain strong building knowledge, confidently advise and direct guests using up‑to‑date awareness of facilities.
- Escalate issues appropriately, keep the Assistant Guest Services Manager and Guest Services Manager informed of any new, ongoing or potential concerns so they can be addressed quickly.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Bring a warm, outgoing personality, able to build rapport quickly with stakeholders.
- Communicate confidently, strong command of spoken and written English.
- Work creatively and proactively, organised, detail‑driven, process‑minded and resourceful with a can‑do approach.
- Operate independently and collaboratively, comfortable working solo or within a larger team.
- Maintain polished presentation, excellent personal appearance and interpersonal skills.
- Deliver exceptional guest service, consistently focused on creating standout experiences.
- Bring relevant customer service experience, ideally one year in a similar FOH role (luxury hotel, premium airline or corporate reception).
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.