Job Introduction
Step into the spotlight of one of the UK’s most vibrant creative and media hubs, where innovation meets energy every day.
We are looking for a Dedicated Cover Receptionist to join our exceptional front-of-house team in Salford Quays, a dynamic destination buzzing with professionals, visitors, and opportunities. You will become part of a team of 7 outstanding Rapport Ambassadors, supporting with lunch cover, working across five striking buildings that form the heart of this fast-paced, future-focused industry.
As the first face people see and the lasting impression they take with them, your role will be pivotal in shaping every guest and client experience. From welcoming visitors with warmth and professionalism to ensuring smooth, seamless service across 5 sites, you will be at the centre of it all, connecting people, spaces, and moments in one of the most inspiring environments in the country.
Type of contract: Part-time, Permanent
Hours: 20 per week (Monday-Friday, 10 AM – 2 PM)
Ideal start date: 1 December 2025
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver a warm, professional, and inclusive welcome to every guest, client, and colleague, ensuring a smooth and positive experience throughout the lunch period.
- Manage visitor check-ins, passes, and general enquiries with confidence, maintaining the same high standards of service across all receptions.
- Provide reliable and flexible cover across multiple buildings, adapting quickly to different teams and environments.
- Work closely with security and facilities teams to keep the reception areas safe, organised, and welcoming at all times.
- Maintain an excellent standard of presentation, ensuring each reception reflects professionalism and care.
- Bring energy, attention to detail, and a genuine passion for service, creating a seamless experience even during the busiest part of the day.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Radiate a natural warmth and confidence that makes every guest feel valued, even during busy lunch hours.
- Stay positive and adaptable when moving between different teams and buildings throughout the day.
- Take pride in personal presentation and consistently represent a professional image.
- Communicate clearly, respectfully, and inclusively with people from all backgrounds.
- Approach each shift with reliability, enthusiasm, and a genuine commitment to creating seamless experiences.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.