Job Introduction
We have a great opportunity for an experienced Corporate Receptionist to join the Rapport family, based at our client's amazing location with beautiful views over Canary Wharf. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop.
The Client is an American multinational investment management and financial services company, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.
This is a permanent, full-time role (40 hours per week), working from Monday to Friday on a shift rota basis from 7:30 AM to 7:30 PM as per the client’s needs.
Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide seamless guest management on behalf of clients, including proactively welcoming employees and guests, hosting, and escorting visitors where required.
- Take ownership of reception areas, maintaining a professional and welcoming environment while completing administration duties as required.
- Welcome guests arriving on client floors at lift lobbies or reception areas and escort them to their meeting rooms.
- Conduct regular meeting room checks, maintaining high standards of cleanliness, presentation, and brand compliance, including ensuring the correct branded items are in place.
- Work collaboratively with service providers, contractors, and the wider Corporate Services team to deliver a seamless workplace experience.
- Support cross-departmental shifts within Central Reservations as required.
- Manage meeting room bookings across UK sites using the booking platform, ensuring information is accurate and up to date.
- Handle inbound and outbound calls and emails relating to meeting room reservations, guest registration, and catering requirements, responding to requests accurately and efficiently.
- Assess client requirements and booking details to allocate suitable meeting rooms, capturing all special requirements and prioritising requests according to urgency and importance.
- Liaise closely with the catering team to coordinate catering requirements, ensuring requests are accurately communicated and delivered in line with meeting requirements.
- Assist with the training and onboarding of new joiners, sharing knowledge of site procedures, systems, and service standards.
- Adhere to all site procedures, service standards, and operational requirements.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have previous customer service experience
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.