Job Introduction
We’re looking for a Guest Services Ambassador to join our Rapport team, based at our client’s prestigious office in Dublin. You’ll be part of a close‑knit team of seven Ambassadors, all passionate about delivering exceptional service to clients and their visitors.
As a Guest Services Ambassador, you’ll warmly welcome guests, support meeting room bookings within the client suite, guide visitors on arrival and work closely with on‑site service partners to ensure a seamless experience throughout the workplace.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 8 AM to 7 PM, with flexibility as per business needs)
Salary: €35,506 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting). In addition, subsidised prices at our café and two restaurants on site.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities:
- Register all visitors upon arrival, ensuring a smooth check-in process.
- Answer and direct all in-coming calls via the switchboard.
- Take new bookings for the client suite and liaise between the client and other service providers.
- Ensure smooth running order of events in the client suite.
- Conduct regular floor walks and boardroom checks to ensure they are well-maintained and ready for the next meeting.
- Maintain a welcoming and professional front-of-house environment.
- Assist with general reception queries, providing helpful and professional responses.
- Support client events as required by the business.
- Collaborate effectively with partner teams to foster a unified “one-team” service approach.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Preferably have previous reception or front-of-house experience, ideally within a corporate or luxury environment.
- Be naturally welcoming, approachable, and confident.
- Be flexible, open to change and good at thinking on their feet.
- Have excellent communication skills, ensuring clear and professional interactions.
- Enjoy being part of a team, in a role where teamwork is crucial to success.
- Demonstrate strong organisational skills, attention to detail, and the ability to juggle multiple priorities effectively.
- Thrive in a dynamic, client-focused environment, bringing energy, responsibility, and a positive attitude to every task.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.