Job Introduction
We are seeking a dynamic Corporate Receptionist to join the Rapport team at our client's office in London!
This hands-on role is perfect for an energetic, people-facing individual who takes pride in delivering top-class customer service. Joining an established team of three, the successful candidate will be expected to uphold the highest standards across all aspects of the guest experience. With a heavy focus on consistency and quality, there will be plenty of opportunity to collaborate closely with colleagues and wider departments, building strong, lasting relationships along the way.
You will join a dynamic and highly experienced team across two locations in London and Bristol.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Oversee the day-to-day operations of meeting rooms and hospitality services, ensuring all spaces are fully stocked, immaculately presented, and maintained to a five-star standard.
- Coordinate with the hospitality team to arrange refreshments for meetings, client visits, and internal events, ensuring cleanliness, hygiene, and a polished presentation always.
- Act as the first point of contact for the office, managing the reception desk with poise, professionalism, and a warm, welcoming manner that reflects the prestige of the business.
- Handle incoming calls, emails, and enquiries with efficiency and discretion, directing them to the appropriate departments while always upholding strict confidentiality.
- Coordinate the booking, setup, and upkeep of meeting rooms, ensuring each space is prepared to exact specifications, including room layout, AV equipment, and refreshments and promptly reset to an impeccable standard between meetings.
- Greet clients, visitors, and VIP guests with warmth and professionalism, ensuring an outstanding first impression that aligns with the organisation's reputation for excellence.
- Manage visitor sign-in procedures in line with security protocols, notify hosts of arrivals promptly, and provide attentive assistance and guidance throughout each visit to ensure a seamless, comfortable experience.
- Maintain an acute awareness of the pace and priorities of a high-profile, client-facing environment, anticipating needs proactively and adapting swiftly to last-minute changes with composure and attention to detail.
- Support the wider team in upholding consistent service standards across all front-of-house operations, contributing to a culture of excellence, discretion, and seamless delivery.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be a friendly can-do person with the ability to create rapport with guests and clients.
- Possess excellent multi-tasking skills.
- The ideal candidate will have computer literacy and experience in a customer facing role.
- Somebody who takes pride in providing a first-class service, has a strong customer service ethic and knows how to handle confidential information.
- A corporate background will be an added advantage.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.