Corporate Receptionist - Manchester

Job Introduction

This is a very exciting opportunity to join our high performing team at one of our corporate offices in Manchester city centre.

The ideal candidate is an exceptional Receptionist with experience within a luxury hotel, premium airline or a corporate environment. 

The successful candidate will be offered a salary of £22,340.32 plus a range of staff benefits, including pension, store discounts and life assurance. 

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, between 8.00 AM – 6.00 PM, which may be subject to change depending on the client’s business. Our teams do not work weekends or Bank Holidays. 

We empower all of our Receptionists to do everything they can to wow our guests and ensure a seamless and personalised guest experience.

Responsibilities will include, but not limited to the following:

• Providing a warm and engaging welcome to guests at reception.
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. 
• Creating innovative ways to personalise our clients' experience. 
• Escorting guests to their meeting rooms or required destination within the building.
• Handling all external and internal calls and emails in a professional manner. 
• Communicating effectively with other departments, service providers and our client, creating a ‘one team’ approach to delight our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required. 
• Reviewing, amending and booking meeting room reservations.
• Completing back of house tasks including security handovers, stocks and supplies, and ensuring all visitors' areas are presentable at all times. 
• Completing daily administrative duties to ensure the success and smooth running of the front of house operation and looking for innovative ways to engage our visitors and create a memorable experience. 

Rapport is a leading provider of award winning front of house and reception services covering most cities in the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, the management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award 2014, 2015, 2016, 2017 & 2018 
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014 & 2018 
• Catey Award for HR and Training Team of Year 2016

The successful candidate will:

• Have front of house experience in a luxury hotel, premium airline or a corporate environment. 
• Have the passion, drive and attention to detail to deliver the very highest levels of customer service. 
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Understand professional etiquette and have the emotional intelligence to engage with the visitors appropriately.
• Have the ability to work well under pressure and act both proactively and intuitively. 

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 18 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

Rapport