Job Introduction
We are looking for a Corporate Receptionist to join an outstanding Rapport team based in Edinburgh.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM, with flexibility to cover evening functions)
Ideal start date: October 2025
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing excellent service to clients and customers, ensuring all duties are carried out to the highest standard
- Making the client’s arrival journey seamless and memorable.
- Adhering to the Rapport standards when acknowledging and greeting internal and external clients, guests, and visitors
- Welcoming and escorting guests to meeting rooms, taking coats and luggage as required
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
- Maintaining the necessary awareness of building facilities to advise and direct guests appropriately.
- Assisting with separate registration desks for functions and all aspects of event preparation through to successful delivery as required
- Working collectively with service partners to achieve a one team approach
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be welcoming, energetic, highly organised with a keen eye for detail, excellent in planning, confident, passionate about service and innovation
- Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
- Possess the ability to create positive and lasting relationships with colleagues and clients alike
- Display operational effectiveness and ensure all standards are adhered to
- Ideally have at least 1 year of customer service experience within a 5* development or corporate background.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.