Job Introduction
We are looking for a brilliant Receptionist to join our Rapport team based in one of our client's sites in Eastleigh. Our client is a multinational professional services network, and one of the Big Four accounting organisations.
In this role, you will work independently in a small office environment, so strong organisational and multitasking skills are required.
Type of contract: Part-time, Fixed-term (until the end of January 2025)
Hours: 30 per week (Monday-Friday; shift rota basis between 8:30 AM and 4 PM, with flexibility as per business needs)
Main Responsibilities
- Providing a warm welcome to all key stakeholders in a friendly and professional manner
- Directing visitors to the appropriate person/department
- Answering and directing phone calls
- Managing incoming and outgoing mail and deliveries
- Maintaining a clean and organised Reception area
- Ensuring adequate supplies of stationery and refreshments
- Scheduling and managing appointments and meetings, setting up meeting spaces (including arranging refreshments when needed, maintaining the tea/coffee station at the office)
- Providing basic administrative support to staff as needed
- Responding to inquiries from visitors and callers in a timely and helpful manner
- Resolving customer complaints and issues efficiently
- Maintaining a positive and professional attitude at all times
The Ideal Candidate will:
The ideal candidate will enjoy working in a team and will have a can-do attitude, administration experience and excellent attention to detail.
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Previous experience in food and beverage is beneficial
- Be able to work independently, organise, and prioritise tasks effectively
- Be passionate about delivering high-quality service and going the extra mile
- Possess excellent communication skills and a team-oriented mindset
- Be proactive, flexible, adaptable, and detail-oriented with a desire to learn and grow
- Display excellent personal presentation and interpersonal skills
- Have an outgoing personality, easily building rapport with key stakeholders
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.