Job Introduction
Do you enjoy thinking creatively and being rewarded for going above and beyond? If the answer is yes, then this is an ideal role for you! We are offering a competitive salary between £35,000 and £37,000 per year.
This is the location where the magic is made in the little details creating that lasting, significant impact for clients and colleagues alike. We are looking for a passionate and engaging colleague to join our award winning, innovative Front of House team at one of our most prestigious client sites in London.
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
The role is 40 hours per week, working Monday to Friday, with shifts between 7 am to 7 pm with flexibility to cover evening functions.
What would a typically day involve:
- Making a client's arrival journey, seamless and memorable through engagement and innovation.
- Creating memorable innovations for clients to generate a WOW factor.
- Preparing for tomorrow's business day while delivering on today's operations.
- Working collectively with service partners to achieve a one team approach
- Assisting with all aspects of event preparation through to successful delivery
Rewards and benefits for now and in the future:
- Client created recognition program – bronze, silver, and gold coin values. These are regularly given to teams and individuals for going above and beyond.
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients.
- A variety of training courses to help support your career development.
- A generous 'Refer a friend' Scheme.
- Pension.
- Life Assurance.
- Access to our Perks at Work Benefits Portal for various discounts.
- One Paid Day for Charity Work.
Main Responsibilities
- To provide excellent service to clients and customers, ensuring all duties are carried out to the highest standard
- Stand to greet all guests / visitors, ensure eye contact is made within 10 ft of the reception desk
- Greet internal and external clients with a smile.
- Welcome and escort guests to meeting rooms, taking coats and luggage as required.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Assist with separate registration desks for functions as required.
The Ideal Candidate
- Is able to create a positive and lasting relationships with all customers and clients.
- Someone with a keen eye for detail.
- A passion for innovation.
- The ability to create positive and lasting relationships with colleagues and clients alike.
- An understanding of a client's potential need prior to their request for it.
- Can take every opportunity to improve my customers’ and clients’ experience.
We are looking for someone with at least one year's experience of working in a 5* hotel in a customer facing role.
About the Company
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.