Community Manager (TCCM)

Job Introduction

We are recruiting Community Managers to join our fantastic Rapport team, based on Regent Street and St James. Our client is a global leading property management company.

The successful candidate will be responsible for looking after Community Hubs occupied Customer floors and vacant space in specified buildings. The Community Manager is the primary point of contact for all customers situated on their allocated floors/building(s), and an important link to our client, visitors, and key stakeholders. They must exude a “brand ambassador” ethos. This is a great opportunity to be part of a fun, ever-growing team.

This is a permanent, full-time role, 40 hours per week. The job holder will be responsible for ensuring that these hours are covered from Monday to Friday, and yet be flexible in the hours of work required, should out of hours service be requested.

Main Responsibilities 

• Being instrumental in creating a collaborative community environment and act as main point of contact for all customers and support services 
• Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures.
• Supporting new customer viewings of floor space, through demonstrating expertise and pride in the brand and your working environment.
• Participating and/or assist with organising wider community engagements/events/projects.
• Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Display excellent personal presentation and interpersonal skills
• Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow
• Be calm and decisive under pressure, while also being confident and have discretion and diplomacy
• Be confident in dealing with complaints and/or issue resolution
• Have experience in staff training/coaching, great leadership skills and strong team engagement
• Ideally have corporate background and 5* customer service experience

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to Aviva DigiCare Workplace App
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work
• Employee Assistance Programme

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport