Job Introduction
Step into the role of Community Host, where excellence, composure, and meticulous attention to detail define every interaction. Based within a prestigious bank in the heart of Bishopsgate, you’ll serve as a true ambassador for our client’s brand, delivering a welcome that is seamless, sophisticated, and unmistakably premium.
You’ll be part of a team of 19 Rapport Ambassadors who work together to create an exceptional front‑of‑house experience. As a Community Host, you’ll build trusted relationships at every touchpoint, champion the full range of workplace services, and ensure colleagues and guests feel supported from the moment they arrive. You’ll take ownership of your space, anticipate needs before they surface, and deliver service that is consistently smooth, polished, and reliable.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis, between 7 AM and 7 PM)
Salary: £36,000 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch on site for all Rapport Ambassadors.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Oversee 2–3 designated floors within the client site, ensuring a consistently high‑quality workplace experience.
- Build strong relationships with key business stakeholders, acting as a trusted point of contact.
- Support AV setup and coordination, while promptly logging and escalating any defects.
- Carry out regular floor walks and audits to maintain tidiness, uphold the clear‑desk policy, and ensure all standards are met.
- Complete daily occupancy checks and accurately record data to support effective space management.
- Provide colleagues and visitors with friendly, proactive assistance whenever needed.
- Contribute to creating an engaged, connected workplace community through positive interactions and on‑floor presence.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Bring a bubbly, engaging attitude, positivity is key within this team.
- Build strong, genuine relationships with key stakeholders.
- Be detail‑focused, proactive, and take ownership of this brand-new role.
- Happy to get stuck in and adapt to change in a fast-paced environment.
- Strive to be the go-to person for key stakeholders.
- Possess strong English skills and solid working knowledge of Microsoft Office.
- Ideally have previous experience in a similar role.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.