Job Introduction
As a Community Coordinator, you will play a key role in creating exceptional experiences for our members, visitors, and guests from the moment they arrive to the moment they leave. Working at the heart of the building community, you will be responsible for front-of-house reception duties while supporting all areas of the workspace.
You will be an ambassador for the site's brand and culture, bringing our values to life through outstanding customer service, professionalism, and attention to detail. Your commitment to Excellence by Design standards, ability to remain calm under pressure, and proactive approach to problem-solving will ensure every interaction leaves a positive and lasting impression.
Collaboration is at the core of this role. From time to time, you will have the opportunity to work alongside colleagues across other sites, supporting events, community initiatives, and projects that enhance the overall member experiences.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday; due to the nature of the role, occasional evening and weekend work may be required to support events and community activities)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- To maintain appropriate appearance of the reception desk and reception area.
- Welcome visitors and members to the site.
- Assist visitors with check in and ensure they are looked after until the host arrives.
- Oversee the boardroom bookings and events space.
- Support Community Manager in events and engagement planning and delivering.
- Responsible for enquiries inbox.
- Answering the phone and assisting with queries.
- Handling of mail, deliveries and couriers.
- Administrative tasks and organisation of documentation.
- Stationery and consumables orders.
- Diary management.
- Ongoing development of systems and processes.
- Representing the brand to all visitors and customers.
- Communicate directly with members regarding the updates and works.
- Communicate effectively with clients & members displaying accuracy and attention to detail both in verbal and written communication.
- Ensure the correct Rapport/site procedures are followed together with ensuring that the
- H&S and Environmental requirements are met.
- Ensure that maintenance issues are logged with appropriate departments and highlighted to Facilities Manager & GM.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a good understanding of flexi and co working spaces.
- Have an outgoing personality and ability to build relationships easily with community team and members.
- Have a creative approach to build engagement activities for all our members and guests.
- Be proactive and able to work independently.
- Be proficient in Microsoft Office and administrative tasks.
- Be committed to delivering exceptional service every day.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.