Job Introduction
Step into the role of Community Coordinator, where professionalism, poise and exceptional attention to detail shape every interaction.
As a Community Coordinator, you’ll build trusted relationships across every touchpoint, champion the full suite of workplace services, and ensure colleagues and guests feel supported from the moment they arrive. You’ll take ownership of your space, anticipate needs before they arise, and deliver service that is consistently polished, intuitive and reliable.
Situated in the heart of London, you’ll represent our client’s brand with confidence, delivering a welcome that is seamless, refined and unmistakably high‑end.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis)
Salary: Between £38,000 - £40,000 per annum, depending on experience
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Oversee allocated floors ensuring a consistently high‑quality workplace experience.
- Build strong stakeholder relationships acting as a trusted, visible point of contact for key business partners.
- Conduct regular floor audits maintaining tidiness, and health and safety standards.
- Complete daily occupancy checks accurately capturing data to support effective space planning and utilisation.
- Provide proactive colleague and guest support offering friendly, solutions‑focused assistance whenever needed.
- Foster a connected workplace community creating positive interactions and maintaining a strong on‑floor presence.
- Support meeting room set up, coordinating equipment and promptly logging or escalating any defects.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Bring an engaging, upbeat presence contributing positivity and energy to the team.
- Build genuine stakeholder relationships fostering trust and strong rapport across the business.
- Demonstrate proactive ownership showing attention to detail and confidently shaping this brand‑new role.
- Adapt in a fast‑paced environment staying flexible, hands‑on and ready to support wherever needed.
- Become a trusted go‑to contact positioning yourself as a reliable partner for key stakeholders.
- Show strong communication and systems skills with excellent English and solid Microsoft Office knowledge.
- Bring relevant experience ideally gained in a comparable client‑facing or workplace role.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.