Guest Services Supervisor (BLLSLS01)

Job Introduction

We have an exciting opportunity for a Guest Services / Club Supervisor to join the Rapport family and our client's modern offices. 

The Supervisor is responsible for overall management and coordination of Shared Meeting Rooms and Events Spaces as well as back of house facilities. This is a great opportunity for a proactive individual with a strong background in Hospitality to take their first step into the Corporate Industry.

Monday to Friday, Flexible working hours, depending on business requirements - we are covering events out of hours as needed

Role Responsibility

• You will be the first point of contact for all booking enquiries via email, phone or in person and provide guests with warm and informative experience
• You will be looking after a Club Host making sure you maintain high levels of motivation and professionalism at all times, as well as investing in their development
• You will be extremely customer focused and can deal with enquiries and queries in a pro-active and efficient manner, ensuring guest satisfaction at all times
• Manage overall coordination of all meetings/events
• Coordinate the planning and delivery of all aspects for all events, taking complete ownership for each event from the initial enquiry, availability and diary management through to the delivery and follow up of all bookings including feedback and financial closure
• Work in partnership with all other service partners to develop and deliver events successfully
• Day to day event management for all event activity

The Ideal Candidate

• A team player and also a self-starter
• Sales focussed
• Flexible and adaptable to meet clients’ needs
• Can do attitude
•  Solution focused even under pressure

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport