Job Introduction
We are recruiting a Call Services Agent to join a friendly team of 10 based in a relaxed working environment. You will be handling calls and the role is suitable for someone who prefers a more back of house customer service interaction.
You will be part of the Rapport team but will be based at our client's offices in Camberley. The client is a prestigious global investment bank.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 7 AM - 7 PM)
Plus a free car parking space on site.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Answering calls to the main switchboard.
- Booking meeting rooms.
- Ensuring that all calls are being answered in timely manner.
- Responding to emails on booking meeting rooms and anything related to our room reservation.
- Resolve issues and escalate when necessary.
- Provide a positive customer experience.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have great telephone etiquette.
- Enjoy working in a team.
- Have excellent attention to detail and general admin skills.
- Have previous experience of using a booking system.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.