Job Introduction
We are recruiting for an AV Support Coordinator to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM; with flexibility as per business needs)
Salary: £33,700 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver exceptional customer service and technical support to employees, clients and visitors, ensuring a positive user experience at all times.
- Act as a key point of contact for Audio Visual (AV) and IT support across meeting rooms, event spaces and workplace technology services.
- Provide white glove support for VIP meetings, executive events and business-critical presentations.
- Troubleshoot and resolve AV and IT issues, including meeting room technology, laptops, peripherals, user accounts and software applications.
- Support the operation and maintenance of over 200 meeting rooms and event spaces, ensuring technology is fully operational and ready for use.
- Assist with equipment deployments, asset management, system upgrades and the onboarding of new technologies.
- Deliver user guidance and training, translating technical information into clear and practical support for customers.
- Work closely with internal technology teams, vendors and business stakeholders to continuously improve service delivery and user experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit.
- Ideally have previous experience in a similar role.
- Excellent communication skills – both verbal and written.
- Reliable and consistent with a helpful and positive attitude.
- Able to meet the needs of a diverse environment.
- Happy to work alone or within a team.
- Willing and able to make a make positive contribution to service delivery improvement.
- Proactive approach to continuous personal development.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.