Job Introduction
We are seeking a proactive and technically skilled AV Support Coordinator to join our headquarters team at a leading insurance firm. This role is key to ensuring the seamless operation of internal and external meetings, events, and video conferencing services across our offices. You will work closely with small team including the AV Technician to provide hands-on support, assist with the implementation of new AV systems, and act as a bridge between technical teams and business users and the Meeting Room Coordinator to ensure the smooth cooperation between the booking and services requested.
This is an exciting opportunity for someone who enjoys problem-solving, thrives in a customer-focused environment, and is keen to contribute to the evolution of our workplace technology.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis) with occasional travel to Croydon.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Plus complimentary lunch on duty!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide daily operational support for internal and external meetings, including setup, testing, and troubleshooting of AV systems in meeting rooms and event spaces.
- Act as the first point of contact for AV-related queries and issues, ensuring prompt and effective resolution.
- Assist with the testing, rollout, and adoption of new AV and collaboration technologies, including conferencing platforms, room systems, and digital signage.
- Work closely with the AV Technician and wider IT/project teams to report issues, contribute to improvements, and support project delivery.
- Liaise with external vendors or service providers as required during installations or events.
- Maintain inventory of AV equipment and consumables; ensure systems are updated and maintained.
- Document processes, common issues, and fixes to support knowledge sharing and reduce repeat problems.
- Support training and onboarding of users to help them effectively utilize AV tools and systems.
- Assist with occasional out-of-hours or early-morning support for executive or client-facing meetings and events.
- Setting up event spaces and temporary offices which involves moving chairs, tables and equipment
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Technical Proficiency: Solid understanding of AV technologies, including video conferencing (e.g., MS Teams, Zoom), projectors, displays, microphones, control panels, and room scheduling systems.
- Problem Solver: Calm under pressure with a methodical approach to troubleshooting and resolving technical issues quickly.
- Excellent Communicator: Able to communicate effectively with stakeholders at all levels – from IT professionals to senior executives and guests.
- Customer-Focused: A proactive and friendly approach to supporting users; dedicated to delivering high-quality service.
- Team-Oriented: Works well with others, especially in coordination with the AV Technician and cross-functional teams.
- Adaptable and Curious: Comfortable learning new technologies and adapting to change; keen to offer feedback and contribute to continuous improvement.
- Organised and Detail-Oriented: Strong attention to detail and ability to manage multiple tasks simultaneously.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.